Under the health and safety regulations we are unable to refund jewellery items. If you have received a faulty item, please make contact via the 'contact us' tab with a full description of how the item is faulty. We will also require photo evidence of the product. This will be case by case basis and we may refund or replace faulty items.
If you believe that your order is lost, please firstly make contact with Australia Post or local post office, we are not responsible for orders that have been lost. Secondly please make contact with us and will be happy to assist with tracking and trying to locate your order. We may not be able to give a refund for lost orders and again this will be a case by case basis. Please make sure you enter your address correctly to avoid lots items.